Delivery/Returns

Delivery

Orders will be dispatch in 1-3 days. UK standard post cost £3.99 for parcels and £1 for small orders like greeting cards. We offer free delivery on orders over £50. Our standard delivery is send with 1st class class mail and usually takes 1-2 days to arrive but it is not a guaranteed delivery date. You have the option to choose express delivery if you need the order urgently. You can select your preferred shipping option when you check out.

Express Delivery
If you would like your purchase urgently then we offer a Next Day Delivery service on orders placed before 12pm. Once you have been taken through to the payment page you will then have the option to select the Next Day Delivery option. Your shopping will be sent via Royal Mail Special Delivery, the cost for this is £7.50

Worldwide Shipping
Unfortunately we are currently not sending orders to Germany or France. Please contact us to discuss since there might be an option to place an order via another platform.
The cost of postage/shipping for other worldwide orders will be calculated when you check out. Please note that you as a customer is liable to pay any potential VAT and custom fees.
All worldwide orders will be sent via Royal Mail regular airmail delivery.

Return Policy
In the unlikely event that your purchase is not to your satisfaction, please contact us via email to discuss a refund/exchange. All returns must be made within 28 days of delivery. Items must be unused and in perfect condition to receive a full refund. Please notice we are not able to refund personalised orders.To return your product, you should mail your product to: 22 Aveling park road, E17 4NU London, United Kingdom. The refund will be processed once the order has been returned. Please note, we cannot refund the postage costs and the return postage responsibility lies with the customer. If your order is damaged or something is wrong, please contact us immediately email@karinakesson.com and we are always happy to help.